If your ServiceDesk Plus instance is running, use these steps to apply a new or renewal license: ManageEngine : Access the application using an administrator : Click the drop-down menu in the top header and select : In the License window, click the button to locate your license.xml file on your local machine. : Select the file, click , and then click the button to finalize the registration. ManageEngine Applying the License via Command Line (Backend)
License expiration triggers specific behaviors:
This method is necessary if the license has expired and the ServiceDesk Plus service will not start, preventing you from logging into the UI to apply a new one.
: If your license has expired and you cannot log in to the web interface, you can apply it via the command line: Stop the ServiceDesk Plus service. Open a command prompt as Administrator and navigate to the directory. manageengine servicedesk plus license xml
run.bat
If your license file has a different name, rename it to AdventNetLicense.xml .
The most straightforward way to apply a new license XML file is through the ServiceDesk Plus web interface. If your ServiceDesk Plus instance is running, use
<!-- The Registration Key is a long, encrypted string. It verifies the authenticity of the license against the server. --> <RegistrationKey> A1B2C3D4E5F6G7H8I9J0...[LongEncryptedString]...X1Y2Z3 </RegistrationKey> </ServiceDeskPlus>
<LicenseDetails> <!-- The type of edition: Standard, Professional, or Enterprise --> <Edition>Enterprise</Edition>
The number of IT and non-IT assets (nodes) the built-in asset management module can scan and track. : If your license has expired and you
ManageEngine ServiceDesk Plus (SDP) uses license files (often provided as XML) to control product edition, feature set, expiration, and seat counts. This post explains what the license XML contains, common use cases, how to locate and install it, how to troubleshoot issues, and best practices for managing SDP licensing.
When creating new license agreements, if an AJAX error occurs, check the logs under Support\SupportFile and capture the page source from your browser. Send this information along with the license file to support@servicedeskplus.com for analysis.
Method 2: Manual Application (For Broken UI or Initial Setup)
A popup stating "Registration Period has expired" will appear; click to open a file browser and select your new XML license. Once the application starts in the command line, press to terminate the batch job. Restart the regular ServiceDesk Plus service. PitStop ManageEngine Locating an Existing License File
For each instance, choose the appropriate license from the drop-down list and click .