These plugins help osTicket communicate with external tools and communication platforms.

: Adds a security layer for agent and user logins. Storage Plugins :

: Automatically adds agents as collaborators when they are @mentioned in a thread. Attachment Preview

I can recommend the absolute best plugins for your specific setup. Share public link

What are you trying to solve (e.g., stopping spam, connecting to a CRM, changing the layout)?

Prevents data loss in case of browser crashes or internet interruptions. How to Install osTicket Plugins (2026 Guide)

Essential for modern security, allowing login via Google, Microsoft, or internal LDAP .

: Allows staff to log the exact amount of time spent on a specific ticket for billing purposes. Where to Find and Install Plugins

Note: Plugin availability and names vary across community repositories and commercial marketplaces. Below are representative examples commonly found in the osTicket ecosystem.

Real-time notifications for Slack, Microsoft Teams, and Mattermost.

Shifts attachment storage from the database to Amazon S3 or the server's local filesystem to improve database performance.

: Provides text message notifications for urgent ticket updates. 2. User Experience & Interface

: Analyzes ticket content using AI to automatically route tickets to the correct department. UI/UX Enhancements :