If you have lost access to your Symantec Endpoint Protection Manager (SEPM) 14 console, this script provides a direct, programmatic way to restore administrative credentials.
Disclaimer: This article is for educational and administrative recovery purposes only. Unauthorized use of password reset tools on systems you do not own is illegal. Always verify ownership and authorization before performing any password reset.
To reset the password for Symantec Endpoint Protection (SEP) 14 using a batch file named resetpass.bat , you would typically need to have administrative access to the system and the necessary permissions to modify or execute such a file. The resetpass.bat file itself is not a standard tool provided by Symantec (now part of Broadcom) for resetting passwords but could be a custom script created by an administrator or a third party to automate the process of resetting passwords for SEP.
Symantec removed the resetpass.bat tool in newer versions, including SEP 14. If you search your Tools directory and it’s missing, you aren't crazy—it was intentionally phased out for security reasons. Option 1: The Modern Way (Forgot Password Link) resetpass.bat for symantec 14 download
If you are running an older version (12.1 or below) or have a legacy installation, the file is typically located in the following directory on the management server:
The script is located deep within the Symantec installation directory on the server hosting the SEPM. By default, you can find it using the following file path:
Symantec eliminated this file due to critical enterprise risks: If you have lost access to your Symantec
:: Reset the password using smc command echo Resetting password... "C:\Program Files\Symantec\Symantec Endpoint Protection\smc.exe" -stop "C:\Program Files\Symantec\Symantec Endpoint Protection\smc.exe" -start "C:\Program Files\Symantec\Symantec Endpoint Protection\smc.exe" -securitypasswordreset
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
Losing access to the console can be a critical issue for IT administrators. For older versions, a simple tool named resetpass.bat located in the tools folder was the go-to solution. Symantec removed the resetpass
If you need further assistance or have questions about using resetpass.bat for Symantec 14, here are some additional resources:
Once you regain access, your job is not done. The default password is a massive security liability. Perform these actions immediately:
If the media is lost, the recommended approach is to redownload the SEP 14 installer from the Broadcom/Veritas support portal using a valid license key, rather than trusting a third-party .bat file.